Customs Information and Duties
Because we value transparency, we want to provide you with some key information regarding customs. Depending on what you order and where you live, your order may go through customs. Below, we explain how this works and what you need to know.
Since customs procedures are beyond our control, we are unable to include duties or customs fees in your invoice.
As the buyer, you are solely responsible for paying any fees such as taxes, duties, or other costs added to your shipment by the customs authorities in your country. More information on this can be found below. We cannot lower prices on customs forms, as this is illegal.
You are also responsible for ensuring that the items we ship are legal and permitted in your country, and you purchase them at your own risk.
If you encounter any issues with customs and are unsure what to do, feel free to contact us, and we will do our best to assist you.
What to Do if Your Order is Held by Customs
If necessary, customs will contact you by mail or email. They will inform you of the next steps required to clear your shipment. If you have any questions beyond this, don’t hesitate to reach out to us for assistance.