Shipping Policy
How much does delivery cost?
Delivery costs are calculated automatically at checkout based on the product’s size, weight, and your chosen shipping carrier.
How long will it take to receive my package?
To minimize waiting times, we ship directly from our artisanal workshops in Longquan (China) and Thailand. As our products are handmade, delivery times may vary depending on the model you choose.
Estimated shipping times:
Katanas On Demand: These katanas are made to order and shipped directly from our Longquan workshop. Preparation time ranges from 2 to 15 business days depending on the complexity of the item. We handle customs clearance for Europe-bound orders and then ship them from our Canadian warehouse.
- SF EXPRESS (to USA and Europe): 5 to 15 business days after dispatch.
- UPS (to other destinations): 7 to 10 business days after dispatch.
Note: Orders shipped outside the European Union may be subject to local customs duties or taxes.
About pre-orders:
Pre-order items are shipped once the stock arrives at our warehouse, by the announced deadline. You’ll receive a tracking number by email once your package ships.
If your order includes both pre-order and in-stock items, they will be shipped together once all items are available.
I did not receive my package — what should I do?
If you haven’t received your order after 31 business days, please contact our support team at contact@katana-canada.ca. We’ll investigate with the carrier and assist you with a replacement or refund if necessary.