Refund policy

Returns: 30 days

You have 30 days from delivery to request a return. Write to contact@katana-canada.ca with your order number and the reason, and we send you the return address. To be accepted, the item must be unused, in its original condition and in its original packaging. Minor imperfections are normal on handmade pieces and are not defects. Any modification or alteration of the item voids the right of return and the warranty.

Damaged, defective or incorrect item

If your order arrives damaged, or is not what you ordered, tell us within 7 days of delivery, with photos. We pay the return shipping and refund or replace the item. In some cases, we may even let you keep it. Manufacturing defects that appear later are covered by our Lifetime Warranty.

Refunds

We issue your refund the day we receive and check your return, to your original payment method. Depending on your bank or card, it then takes a few business days to appear on your account. If you still don't see it after 6 business days, write to us.

Return shipping

For a return that isn't due to damage, a defect or an error on our part, return shipping is paid by you. We recommend a tracked service, with insurance for items over $75. Shipping fees are not refunded if a parcel is unclaimed or refused, and return-to-sender costs are invoiced separately.

Exchanges

Exchanges are possible within the same 30 days, under the same conditions.

Cancellations

You can cancel your order by email before it ships. Once the parcel has been handed to the carrier, it can no longer be cancelled.

Custom and engraved katanas

Custom and engraved katanas are made for you: once preparation has started, they can no longer be cancelled or refunded.

Gift cards

Gift cards are non-refundable.

Questions

Write to contact@katana-canada.ca: we answer within 24 to 48 hours, Monday to Friday.